You can open/decrypt the encrypted files with the original file password(which was used in the file encryption process).
AxCrypt will allow the users to decrypt the encrypted file with the original password which is used for encryption.
Please do not forget the password which was used in the file encryption with the AxCrypt. Because you need the same password to decrypt the encrypted files in AxCrypt.
If the above does not help, please provide more information about the issue and write an mail to firstname.lastname@example.org .