Forums Bugs & issues Decrypt error Reply To: Decrypt error

#14729 Reply

Prabhukumar R
Moderator

Hello Barbarasso,

If the file in fact is located in a folder designated as “Secured”, it will soon be re-encrypted again since those folders are monitored for unencrypted files and will encrypt them when you sign out or click the “Broom” clean up icon.

AxCrypt 2 uses a more robust method for the automatic re-encryption, which sometimes means you as the user have to tell AxCrypt to do it. You’ll see this by the “broom” icon becoming red. This indicates there’s something in need of “clean up”, i.e. re-encryption.

So after editing the encrypted files, we have to click the broom icon or sign out from the AxCrypt app to re-encrypt the updated files.

Please note: If you opened and updated an encrypted text file with notepad and at the same time you had opened an another notepad application also, then you have to close both the opened applications to re-encrypt the encrypted files. You have to close all the opened corresponding applications properly.

After Closing all the opened corresponding applications properly now Broom icon is disabled. Now you can sign out/Exit from the AxCrypt app or decrypting the encrypting file. If not close the opened Application Broom icon is enabled only.(it indicate encrypted file(s) are open).

Still, if you are facing any issues, please write an email to support@axcrypt.net  with some more information about the issue. If you can send a screenshot showing where the problem is, it often helps us understand.