Forums Help & support Exception during processing Reply To: Exception during processing

#14764 Reply

Prabhukumar R

Hello tom daniel,

AxCrypt will keep track on the opened encrypted files, to update and re-encrypt the same. If we opened the file and updated the contents, then AxCrypt will re-encrypt the updated file.

So after editing the encrypted files, we have to click the broom icon or sign out from the AxCrypt app to re-encrypt the updated files.

We have to close all the instances of the encrypted file(s) opened application.

Please note: If you opened and updated an encrypted text file with notepad and at the same time you had opened another notepad application also, then you have to close both the opened applications to re-encrypt the encrypted files. You have to close all the opened corresponding applications properly.

After Closing all the opened corresponding applications properly now Broom icon is disabled. Now you can sign out/Exit from the AxCrypt app. If not close the opened Application Broom icon is enabled only.(it indicate encrypted file(s) are open).

So we have to close all the opened application instances. If you closed all the instances, then you will not get any warning dialogs.

Still, if you are facing any issues, please write an email to  with some more information about the issue. If you can send a screenshot showing where the problem is, it often helps us understand.