Forums Help & support a group of files in a dropbox folder will not open even after I have signed in. Reply To: a group of files in a dropbox folder will not open even after I have signed in.

#14960 Reply

Prabhukumar R
Moderator

Hello Ivan Brand,

AxCrypt will allow the users to decrypt the encrypted file with the original password which is used for encryption.

If the file was encrypted with a different password than your sign in password, then you have to enter the file password while viewing/decrypting the encrypted file.

While viewing the encrypted file (having different password than your sign in password), you have to enter the file password. If you enter the AxCrypt account password instead of file password.So you need to enter the file password.

For example:

Try to encrypt a file with your AxCrypt password and then reset your AxCrypt account password using Reset Password Feature. Now if you open the encrypted file, you will be prompted for enter the file password (which is used for encryption of the file).

So kindly try to remember your file password(which is used for encryption) then try to decrypt the encrypted file.

If you think you almost know the password, we have simple software allowing you to try to find your password, and you can download the most recent version from https://account.axcrypt.net/Download/AxBruteForce.exe and read of how to use it at https://www.axcrypt.net/axcrypt-brute-force/ . Please note that we cannot provide support beyond this.

Please know about the password reset and change, actually both are different. You can check the difference between the Password reset and password change here: https://www.axcrypt.net/blog/password-reset-axcrypt/ .

AxCrypt is a file encryption software with no backdoor. So please careful with your AxCrypt account password.

Still, you are asking any Query/issues, please provide more information about the issue and write a mail to support@axcrypt.net.