Forums › Bugs & issues › Axcrypt not responding when attempting to open (on macOS Mojave) › Reply To: Axcrypt not responding when attempting to open (on macOS Mojave)
Apologies for the delayed response.
AxCrypt mac version is working fine with almost all the users. Only very few users used to get some unusual behavior with the AxCrypt app, due to other third-party or antivirus or firewall applications that will not allow some applications. Maybe because of that reason, the AxCrypt app is not opening or crashing in some of the users’ devices. So, We used to ask users to send the logs/error report to our support email to check and resolve the issue.
If you experienced any bad incidents with AxCrypt, we regret the inconvenience caused.
If you have any issues with the AxCrypt app, please write here or send an email to firstname.lastname@example.org.