Forums › Bugs & issues › Encrypted files will not open on Open command or double-clicking the file › Reply To: Encrypted files will not open on Open command or double-clicking the file
Hello Robert J. Klop,
We are checking with the local environment EmEditor using the AxCrypt app. AxCrypt app is working fine with EmEditor when opening the text file. (double click and right-click)
As per your screenshot Error message through EmEditor. The exceptions are not generated from the AxCrypt app(not sure). Still, we are trying to resolve this issue for you to use the AxCrypt app without any issues.
But still, we are recreate the issue
Please take and send the complete error report to firstname.lastname@example.org to investigate and fix the issue.
You can also send the complete error report to troubleshoot the issue. Please follow the detailed instructions to take the complete error report: https://www.axcrypt.net/blog/send-complete-error-report/