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Hello Carmen,
AxCrypt is file security software with 128-bit or 256-bit AES strong encryption. It helps to secure your files and folder(s).
Please check out our video tutorials at https://www.youtube.com/channel/UCoSoXBjq6iCG5232fHoWStA and our other documentation at https://forum.axcrypt.net/information/get-started/ to get started with AxCrypt.
Sorry to say, It’s not entirely clear exactly what the question is, please provide more information about the issue and write a mail to support@axcrypt.net.