Forums Help & support Problem with saving Office 2019 files Reply To: Problem with saving Office 2019 files

#15317 Reply

Prabhukumar R

Hello Sylvio,

Please avoid sending the same query in different mediums. You may get duplicate responses.

AxCrypt will keep track on the opened encrypted files, to update and re-encrypt the same. If we opened the file and updated the contents, then AxCrypt will re-encrypt the updated file.

So after editing the encrypted files, we have to click the broom icon or sign out from the AxCrypt app to re-encrypt the updated files.We have to close all the instance of the encrypted file(s) opened application.

And the AxCrypt app will be checking whether the opened file and the corresponding application are closed or not? If closed, then the AxCrypt app will automatically update the contents of the file and re-encrypt the same.

Actually, we have to close the file opened application completely, to update and re-encrypt the file. Sometimes, we have to manually click the red Broom icon, to clean and update the pending files.

Still, you are asking any issues, please provide more information about the issue and write a mail to