Forums Bugs & issues impossible de decrypter mes dossiers Reply To: impossible de decrypter mes dossiers

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Steve

hi,

i’m not able to login on my account to decrypt the file. Here you will find the different solution that I already tried :

– reset my Password

– introduce the Password but this one is consider as not valid one

– introduce the Password of the file received (different from my personal PSWD)

– I tried to delete my account + recreate it

I’m using this version of the tool : 2.1.1.1585.0 on windows 7 professional.

thank you in advance for your help.