Forums › Help & support › Exception during processing of… Access Denied. On Mac with external hard drive › Reply To: Exception during processing of… Access Denied. On Mac with external hard drive
Please avoid sending a same query in different mediums. You may get a duplicate response.
AxCrypt is a file encryption software and it requires a full write access to the path when encrypting/decrypting the files.
If the performing user account does not have the necessary access for the file path then AxCrypt app will throw the exception like what you are getting.
Please provide the necessary access(write access for the currently signed in user) to the file path and then try to encrypt/decrypt the files under the specified location.
For more information, please check out the link: https://support.microsoft.com/en-in/help/2623670/access-denied-or-other-errors-when-you-access-or-work-with-files-and-f
Still, you are facing any issues, please provide more information about the issue and write a mail to firstname.lastname@example.org.
You can also send the complete error report to troubleshoot the issue. Please follow the detailed instructions to take the complete error report: https://www.axcrypt.net/blog/send-complete-error-report/