Forums Help & support Axcrypt stopped working Reply To: Axcrypt stopped working

#15462 Reply

Prabhukumar R
Moderator

Hello Jan,

Please avoid sending a same query in different mediums. You may get duplicate response

It might be happened because of some firewall/antivirus or other third party applications are blocking the AxCrypt app. So please check the firewall or other software settings.

If you have updated the encrypted files contents and which is pending for re-encryption, then please check the folder(C:\Users\”User Name”\AppData\Local\AxCrypt). If you found any subfolders inside the AxCrypt folder, take a back up of those folders. Then clean the local cache by the below described way.

Please delete the folder(%LocalAppData%\AxCrypt(C:\Users\’User Name’\AppData\Local\AxCrypt) to clear the local cache and starts the AxCrypt app like a new.

Then uninstall the AxCrypt app and install the latest version of the AxCrypt app. You can download the same from our official website: https://www.axcrypt.net/download/.(please ignore if already download)

Now install the AxCrypt app and try to start AxCrypting……