Forums › Help & support › Microsoft Word will not re-encrypt after doc is opened › Reply To: Microsoft Word will not re-encrypt after doc is opened
Hello Roxy,
I think your encrypted file(word file) is the opened state only you not close the encrypted file and corresponding application properly, otherwise you will not get the error message.
If you did not close the file properly that time you did try to sign out/exit from the AxCrypt app then AxCrypt app displays the Error message like you getting.
If you closed all the open corresponding applications and encrypted files properly. now the Broom icon is disabled. Now you can sign out/Exit from the AxCrypt app. without any issue.
If not close the opened Application & corresponding application Broom icon is enabled only.(it indicate encrypted file(s) are open).