AxCrypt Password manager to store your all kinds of personal passwords and secrets which will be encrypted by your AxCrypt account password and stored in our servers.
AxCrypt will not store the users password anywhere in our servers. All the stored users’ keys(public and private) and stored passwords in the password manager will get encrypted with their account password. So without knowing the file password, Sorry to say, no one can decrypt the files and view their stored passwords. This is the way AxCrypt was designed.
Please note: Unfortunately, If you forgot your AxCrypt account password, then you can’t decrypt/view your stored passwords.
Still, you are facing any issues, please provide more information about the issue and write a mail to firstname.lastname@example.org.