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Hi Oxana,
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AxCrypt will allow the users to decrypt the encrypted file with the original password which is used for encryption.
If you think you almost know the password, we have simple software allowing you to try to find your password, and you can download the most recent version from https://account.axcrypt.net/Download/AxBruteForce.exe and read of how to use it at https://forum.axcrypt.net/axcrypt-brute-force/ . Please note that we cannot provide support beyond this.
Unfortunately, if you do not know the password for an AxCrypt-encrypted file you cannot open it, even if you can sign in to the account. This is by design, it’s just this situation that AxCrypt is made for and it works like this even if you actually are the original owner of the file.
Both the Password reset and change are not the same. Please read the different between Password reset and change in our blog, https://forum.axcrypt.net/blog/password-reset-axcrypt/.
A final note: Password reset is not a way to recover encrypted files! It’s only to allow you to sign in to the AxCrypt app and web.