Forums Help & support AXA a frustrated client Reply To: AXA a frustrated client

#15531 Reply

Deniyalraja V
Moderator

Hi Maureen Diaz,

AxCrypt Mobile apps can able to view the encrypted files which all are encrypted by the AxCrypt desktop version.

How to open the encrypted file in mobile app?

Just click the AxCrypt encrypted file from your cloud service(Dropbox, one drive etc.,), local storage. AxCrypt mobile app will opens up and prompting to enter the AxCrypt account password.

After that your encrypted file will be opened/viewed by corresponding application.

Or  Login to the AxCrypt mobile app and click the plus(+) icon and then select the file from local folder.

That’s all. This is the way to open the encrypted file from Local folder.

Note : If we tried to decrypt/encrypt the files which are synched with the cloud storage services(like onedrive and etc), then the cloud service provider/application will need internet to sync the file(s) between your system and the cloud service. So that time we need internet to synch the files.

I hope, your problem will get resolved. If not, please write the email to support@axcrypt.net with detailed information.