Forums Help & support losing file updates Reply To: losing file updates

#15537 Reply

Prabhukumar R

Hello Wendy,

AxCrypt will keep track on the opened encrypted files, to update and re-encrypt the same. If we opened the file and updated the contents, then AxCrypt will re-encrypt the updated file.

So after editing the encrypted files, we have to click the broom icon or sign out from the AxCrypt app to re-encrypt the updated files.

We have to close all the instance of the encrypted file(s) opened application.

For example: You opened an encrypted document and updating the document. At the same time, If you have opened another document in the same application, or even if just the application is running without an opened document, AxCrypt can’t be sure enough to actually do the re-encryption.

If the above does not help or Still, you are facing any issues, please provide more information about the issue and write a mail to