AxCrypt 2.x use a single sign on model where the same password is used to sign in to our servers and to protect your files.
AxCrypt will use the AxCrypt account password to encrypt/decrypt the files. The account password is used/involved to encrypt the files with the AxCrypt app.
Please explain which version you have use AxCrypt 1.x or AxCrypt2.x?
Do you have reset or change the AxCrypt account password recently?
Please provide detailed information about the issue and write a mail to email@example.com. We are happy to help you.