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Hello Rob,
AxCrypt will allow the users to decrypt the encrypted file with the original password which is used for encryption.
AxCrypt will use the AxCrypt account password to encrypt/decrypt the files. The account password is used/involved to encrypt the files with the AxCrypt app.
If the file was encrypted with a different password than your sign in password, then you have to enter the file password while viewing/decrypting the encrypted file.
Still, you can open/decrypt the old encrypted files with the original file password(which was used in the file encryption process).
So please try to remember the file password(which was used in the encryption process) to decrypt/open the old encrypted files.
If you think you almost know the password, we have simple software allowing you to try to find your password, and you can download the most recent version from https://account.axcrypt.net/Download/AxBruteForce.exe and read of how to use it at https://forum.axcrypt.net/axcrypt-brute-force/ . Please note that we cannot provide support beyond this.
For more info about Password Reset: https://www.youtube.com/watch?v=O6whtjSb3pc and https://forum.axcrypt.net/blog/password-reset-axcrypt/
Still, you are facing any issues, please provide more information about the issue and write a mail to support@axcrypt.net.