Forums › Help & support › I can't receive an email with my ID code › Reply To: I can't receive an email with my ID code
Hello David,
We are really sorry to hear this. Sure we are investigating the problem. Please write a mail or contact our support team support@axcrypt.net. we are happy to help you.
Please note: Based on email filter settings, sometimes it will be there in the user’s spam/junk folder. So please check once again your mailbox folders and firewall settings.