Forums Bugs & issues Can't open files anymore Reply To: Can't open files anymore

#16042 Reply

Prabhukumar R
Moderator

Hello William,

AxCrypt will allow the users to decrypt the encrypted file with the original password which is used for encryption.

Still, you can open/decrypt the encrypted files with the original file password(which was used in the file encryption process).

If you know the file password(which was used in the file encryption process) to decrypt/open the encrypted file. Otherwise, Without file password nobody to decrypt the encrypted file.

Or

Please check: If the file was encrypted with a different password than your sign in password, then you have to enter the file password while viewing/decrypting the encrypted file.

For example: Try to encrypt a file with your AxCrypt password and then reset your AxCrypt account password using Reset Password Feature. Now if you open the encrypted file, you will be prompted for enter the file password (which is used for encryption of the file).

Please check whether the files which you are trying to decrypt are encrypted recently or before the password reset?

If it was encrypted before the password reset, then you have to remember the password or use AxBruteForce tool to recover the encrypted files.

If you think you almost know the password, we have simple software allowing you to try to find your password, and you can download the most recent version from https://account.axcrypt.net/Download/AxBruteForce.exe and read of how to use it at https://www.axcrypt.net/axcrypt-brute-force/ . Please note that we cannot provide support beyond this

Or Please check: If you are trying to decrypt the someone’s AxCrypt encrypted file, then you needs the someone’s file password which was used for file encryption.

Still, if you are facing any issues, please write to Support@axcrypt.net. we are happy to help you.