Forums Bugs & issues Can't open files anymore Reply To: Can't open files anymore

#16062 Reply

Prabhukumar R

Hello RJ,

Please explain the scenario and write the step by step process to our support team( we are trying to find the issue and fix the issue as soon as possible.

Please send a screenshot showing where the problem is, it often helps us understand. We are investigating the problem and solve the problem as soon as possible.

we explain some steps in below, please check and try the same to resolve the problem.

Please check your system connected with the internet or not? If not, please connect it for the first time to fetch your AxCrypt account information from our secured servers.

Check your internet connection now start the AxCrypt app and credentials. Now you are able to see the Premium status on the AxCrypt application title bar.

So,Please use your latest password to sign in with the AxCrypt app(internet enabled) without any issues.  If the AxCrypt app is opened in offline state, then change the status from offline to online disabling the Always Option menu option in the File | Options menu.


Please try to clear the AxCrypt local contents by clicking the Reset button in the sign-in dialog or via the AxCrypt file menu File | Options | Clear All Settings & Restart.

Still, you are facing any issue, please provide detailed information about the issue and write a mail to We are happy to help you.