Forums Help & support not functioning correctly Reply To: not functioning correctly

#16076 Reply

Prabhukumar R

Hello Jim Kersey,

“Please avoid sending a same query in different mediums. You may get duplicate response.”

AxCrypt encrypted files should have a file extension “.axx”. Also, default application for the file type “.axx” should be AxCrypt app only.

If the AxCrypt app is not configured as a default app for the file extension or no other apps are mapped to the file extension, then you will be alerted with a warning dialog that states “Double-click to open AxCrypt files outside of AxCrypt may not function correctly. The operating system file association for extension ".axx" appears to be broken. Contact your IT support  or search for a solution on the Internet..” when you start the AxCrypt app.

Might be, the default application is not mapped for the file extension “.axx” in your system. So please change the default application to AxCrypt for the file extension for “.axx” with the help of following links, or

Now all the encrypted files with the file extension ‘.axx’ will be opened by double-clicking the file. Restart the system/AxCrypt app, if required.

Still, if you are facing any issues, please write to we are happy to help you.