Reply To: Problem with upgrade

[Prabhukumar RModerator]

Hello Charles Tanner,

“Please avoid sending a same query in different mediums. You may get duplicate response.”

After purchasing Premium, you will need to sign out and then sign in again in the AxCrypt app and it will automatically enable Premium feature. Sign in to the AxCrypt app with the internet connection. Because AxCrypt app will try to sync your subscription details from our secured servers to your local machine.

Internet is Required for the first time of login after creating account or purchasing Premium/Business Subscriptions or resetting the account password via the AxCrypt account site. Because AxCrypt app will try to fetch your subscription and account details from our secured servers to the locally installed AxCrypt app.

If the user’s system is not connected with an internet(offline state), then the AxCrypt app don’t know about your recent purchase or account/subscription updates. So After purchasing Premium, you will need to sign in to the AxCrypt app with internet enabled.

You can manage your AxCrypt account and subscriptions by signing into our AxCrypt account site https://account.axcrypt.net/ .

Or You can download the AxCrypt app latest version from our official website: https://forum.axcrypt.net/download/ (please ignore if already download)

Before uninstall, Please try to clear the AxCrypt local contents by clicking the Reset button in the sign in dialog or via the AxCrypt file menu File | Options | Clear All Settings & Restart .

Now install the AxCrypt app in your system then Sign in to the AxCrypt app with(internet connection) your AxCrypt credentials.

Still, if you are facing any issues, please write to Support@axcrypt.net. we are happy to help you.