AxCrypt will allow the users to decrypt the encrypted file with the original password which is used for encryption.
We have literally hundreds of thousands of users a succeed in signing in, both using the app and the web.
I think you perhaps are not careful enough when you type the password – or you are not aware that upper and lower case characters are different, and spaces and accents are significant when typing the password.
This means having the same casing, the same spacing, the same umlauts and accents etc. The following passwords are all different:
AxCrypt will use the AxCrypt account password to encrypt/decrypt the files. The account password is used/involved to encrypt the files with the AxCrypt app.
Still, you can open/decrypt the old encrypted files with the original file password(which was used in the file encryption process).
For more info about how AxCrypt works, please read our information site and blog post.
Please read the different between Password reset and change in our blog, https://www.axcrypt.net/blog/password-reset-axcrypt/
Still, if you are facing any issues, please write to Support@axcrypt.net. we are happy to help you.