Forums Bugs & issues Failure to free up files in File Explorer Reply To: Failure to free up files in File Explorer

#16334 Reply

Prabhukumar R

Hello Bryan,

In order to provide us with detailed information to help us help you, for this situation we’d like a full error report. Please follow the detailed instructions here:


Please You can make a video record about the issue and send it to our support team( We check the video and try to resolve the issue.

Also, please tell about – which operating system version and AxCrypt app version you are using?

AxCrypt decrypts the encrypted file and helps to open the same with the corresponding application(s). AxCrypt performs as much as faster based on the user’s system configuration and the file size and file count.

AxCrypt just decrypts the files only. After that PDF files are opening in the Corresponding Application only. So Corresponding application only takes a time to open the files.