Forums Help & support not sending encrypted files Reply To: not sending encrypted files

#16606 Reply

Prabhukumar R

Hello George,

Sorry to say, Please explain detailed information about the issue also, write an email to our support team

Do you uninstall or delete the AxCrypt app in your system? if yes, AxCrypt encrypted files are still encrypted with .axx extension only, after deleting/uninstall the AxCrypt app from the system.

Please install the AxCrypt app, sign in your AxCrypt account credentials then decrypt the all encrypted file(s)in your system. After that, uninstall(if need) the AxCrypt app. Now restart your system, AxCrypt app completely remove from your system.

Please note: AxCrypt account and AxCrypt app are required to open/decrypt the AxCrypt encrypted files. without the AxCrypt app we cannot decrypt the encrypted files.