Hello Alan R Ketcha,
First I will explain AxCrypt 2.x how to work:
AxCrypt 2 works just like your email software or most other password-protected systems. You sign in once and remain signed in until signed out. Just like you can read many emails without entering the password every time, AxCrypt will do the same. The files are still encrypted, but your password is remembered until you sign out of AxCrypt.
AxCrypt stays signed in until signed out, just like most similar applications such as your email. Once signed in, you can read, write and update information without having to re-enter the password, until signed out. AxCrypt will automatically sign out when the screen saver goes active(based on the Inactivity Sign Out configuration), or you can sign out manually.
You can use our Inactivity Sign Out feature, to sign out the AxCrypt app on certain time interval of inactivity. Also you can sign out the AxCrypt app, when opened the encrypted file(s). Now AxCrypt will ask the user to enter the sign in password to sign in to the AxCrypt app.
For Inactivity Sign Out, File | Options | Inactivity Sign Out | Choose duration in minutes.
If you are sign-out the AxCrypt app, then you can open the encrypted file with your file password.
Please explain which AxCrypt version do you have used? still, if you have any question/query, please write an email to our support team firstname.lastname@example.org.
Also Please you can send a screenshot showing where the problem is, it often helps us understand.
Please note: This might be because of some other third party applications are not allowing the AxCrypt app to run. Please try to check any firewall or antivirus software’s are blocking the AxCrypt app or not? If blocked, please add the AxCrypt app in the app’s whitelist.