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Hello K,
AxCrypt will use the AxCrypt account password to encrypt/decrypt the files. The account password is used/involved to encrypt the files with the AxCrypt app.
AxCrypt 2 now use a single sign on model where the same password is used to sign in to our servers and to protect your files.
AxCrypt will allow the users to decrypt the encrypted file with the original password which is used for encryption.
Still, if you are facing any issues, please write to Support@axcrypt.net. we are happy to help you.