Hello T Mo,
Apologies for the delayed response.
AxCrypt do not store user password in our server.
AxCrypt is a zero-knowledge solution.
AxCrypt is a file encryption software with no backdoor. If you are login to our website your password is secured in the path. nobody can see or access/visible in your Axcrypt password.
still, if you are facing any issue please contact our support email@example.com.