Hello Colin Hoppe
You cannot have both AxCrypt 1.x and 2.x installed at the same time/system. Please uninstall the old version(1.x) and restart the system then use the latest version(2.x). Now check the same again. still, if you have a problem, please write the email to firstname.lastname@example.org with detailed information and a screenshot.
AxCrypt 1.x and 2.x are compatible in the sense that 2.x can open all files secured with 1.x.
Files secured with AxCrypt 2.x are not possible to open with AxCrypt 1.x.
Anyone installing with the new version, to create an account and provide an email address. The email address is mandatory for the latest version(2.x).