Forums › Bugs & issues › Can't open existing Axcrypt files with latest version of Axcrypt › Reply To: Can't open existing Axcrypt files with latest version of Axcrypt
I’m sorry to hear you’re having problems. However, so far we’ve not had a single reported case where a file encrypted with AxCrypt 1 was not possible to open with AxCrypt 2, provided the original password is known.
Can you please send a screen shot of the situation where you are stuck – it is much easier to understand exactly what’s going on.
Also, FYI, we’re entering the most intense vacation period here at AxCrypt.