Forums Bugs & issues Can't open existing Axcrypt files with latest version of Axcrypt Reply To: Can't open existing Axcrypt files with latest version of Axcrypt

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Steve

Hello, I have used an old version of AxCrypt for many years on my home computer.  Recently I had to reformat my Windows machine and in the process upgraded to Windows 10.  When I downloaded AxCrypt I discovered that it was a new version.  When I tried to open a previously encrypted file it asked for my e-mail and password.  I didn’t remember every registering so I went ahead and registered.  Now when I try and open a file it gives me this alert:  “warning:  [file path name-doc.axx] is not an AxCrypt file”.  It doesn’t ask for a password or whether I want to convert it or not.

Is there a way to access these files with the new version?  Would uninstalling and loading an older version give me access to these files?