Forums Community AxCrypt File Encryption has stopped working Reply To: AxCrypt File Encryption has stopped working

#4237 Reply

Renji

Hi Svante Keymaster,

From Event Viewer, I could capture this:

– System

– Provider

[ Name] Windows Error Reporting

– EventID 1001

[ Qualifiers] 0

Level 4

Task 0

Keywords 0x80000000000000

– TimeCreated

[ SystemTime] 2016-09-29T06:26:42.071836100Z

EventRecordID 8358

Channel Application

Computer DESKTOP-CAD2V7H

Security

– EventData

129227817948
5
CLR20r3
Not available
0
AxCrypt.exe
2.1.1474.0
57e7d2eb
AxCrypt
2.1.1474.0
57e7d2eb
c4a
25
EVUSJEMGLPU5IXVJNDKCC3FIRG4DODYU

\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WERA8AB.tmp.WERInternalMetadata.xml
C:\ProgramData\Microsoft\Windows\WER\ReportArchive\AppCrash_AxCrypt.exe_1BQZKqdp2CV3QV5nUEsqSg1ygegLmqRygj_85d0c1cb_096ebdb9

0
1d81ef99-286d-482f-9e7c-48eeaa498746
0
3810faf45bd6002218fa99938096a66a

…………………………………………………………………………..

And here’s the information from Appdata txt file as instructed by you:

 

This is a snapshop report of detected errors in AxCrypt. Please copy all of this text and e-mail to:

To: support@axcrypt.net
Subject: AxCrypt Report Snapshot

———– Exception at 2016-09-27 11:36:33Z ———–
Axantum.AxCrypt.Common.OfflineApiException: Internet Unavailable GET https://account.axcrypt.net/api/global/apiversion
at Axantum.AxCrypt.Mono.RestCaller.<SendAsync>d__1.MoveNext()
— End of stack trace from previous location where exception was thrown —
at System.Runtime.CompilerServices.TaskAwaiter.ThrowForNonSuccess(Task task)
at System.Runtime.CompilerServices.TaskAwaiter.HandleNonSuccessAndDebuggerNotification(Task task)
at Axantum.AxCrypt.Api.ApiCaller.<RestAsync>d__1.MoveNext()
— End of stack trace from previous location where exception was thrown —
at System.Runtime.CompilerServices.TaskAwaiter.ThrowForNonSuccess(Task task)
at System.Runtime.CompilerServices.TaskAwaiter.HandleNonSuccessAndDebuggerNotification(Task task)
at Axantum.AxCrypt.Api.GlobalApiClient.<ApiVersionAsync>d__12.MoveNext()