Forums › Community › AxCrypt File Encryption has stopped working › Reply To: AxCrypt File Encryption has stopped working
Renji
Hi Svante Keymaster,
From Event Viewer, I could capture this:
– System
– Provider
[ Name] Windows Error Reporting
– EventID 1001
[ Qualifiers] 0
Level 4
Task 0
Keywords 0x80000000000000
– TimeCreated
[ SystemTime] 2016-09-29T06:26:42.071836100Z
EventRecordID 8358
Channel Application
Computer DESKTOP-CAD2V7H
Security
– EventData
129227817948
5
CLR20r3
Not available
0
AxCrypt.exe
2.1.1474.0
57e7d2eb
AxCrypt
2.1.1474.0
57e7d2eb
c4a
25
EVUSJEMGLPU5IXVJNDKCC3FIRG4DODYU
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WERA8AB.tmp.WERInternalMetadata.xml
C:\ProgramData\Microsoft\Windows\WER\ReportArchive\AppCrash_AxCrypt.exe_1BQZKqdp2CV3QV5nUEsqSg1ygegLmqRygj_85d0c1cb_096ebdb9
0
1d81ef99-286d-482f-9e7c-48eeaa498746
0
3810faf45bd6002218fa99938096a66a
…………………………………………………………………………..
And here’s the information from Appdata txt file as instructed by you:
This is a snapshop report of detected errors in AxCrypt. Please copy all of this text and e-mail to:
To: support@axcrypt.net
Subject: AxCrypt Report Snapshot
———– Exception at 2016-09-27 11:36:33Z ———–
Axantum.AxCrypt.Common.OfflineApiException: Internet Unavailable GET https://account.axcrypt.net/api/global/apiversion
at Axantum.AxCrypt.Mono.RestCaller.<SendAsync>d__1.MoveNext()
— End of stack trace from previous location where exception was thrown —
at System.Runtime.CompilerServices.TaskAwaiter.ThrowForNonSuccess(Task task)
at System.Runtime.CompilerServices.TaskAwaiter.HandleNonSuccessAndDebuggerNotification(Task task)
at Axantum.AxCrypt.Api.ApiCaller.<RestAsync>d__1.MoveNext()
— End of stack trace from previous location where exception was thrown —
at System.Runtime.CompilerServices.TaskAwaiter.ThrowForNonSuccess(Task task)
at System.Runtime.CompilerServices.TaskAwaiter.HandleNonSuccessAndDebuggerNotification(Task task)
at Axantum.AxCrypt.Api.GlobalApiClient.<ApiVersionAsync>d__12.MoveNext()