Forums Help & support Decrypt Problem Reply To: Decrypt Problem

#4543 Reply



I did the same thing as you mentioned at 10 october 2016 at 22:21

“Hello BP,

It’s really hard to know exactly from your description. The way it’s supposed to work is.

1) Install AxCrypt.

2) Sign up with your email, verify your email with the 6-digit code, set your password.

3) Sign in with your password.

4) Encrypt your files.

5) Exit AxCrypt for whatever reason.

6) Start AxCrypt, sign in with the same password you used before.

7) Encrypt or decrypt your files without specifying any more passwords.

Not sure where you diverged from the above in your case. Can you perhaps send a screen shot of the situation? “”

I have never used a password to encrypt, once I m signed ( 6) in i can decrypt my files without any password just double click ( 7) , but after trial period , i got an error message that my password is not good.

so please advise me what i should do.

Thank you

Best regards