Forums Help & support Decrypt Problem Reply To: Decrypt Problem

#4547 Reply


Hello Amine,

From what we can tell, you’re successfully signing in to your AxCrypt ID account.

Of course we don’t stop letting you in if a trial period expires.

The thing is also – you never have had a trial period.

So, since everything seems to be ok from here, and we can’t really match your description of events with your account status, I’d like you to send a screen shot of where you are stuck.

PS – The behavior you describe that once signed in you do not need to re-enter the password is by design. That’s how it’s supposed to work.