Forums › Help & support › Decrypt Problem › Reply To: Decrypt Problem
Hello Amine,
From what we can tell, you’re successfully signing in to your AxCrypt ID account.
Of course we don’t stop letting you in if a trial period expires.
The thing is also – you never have had a trial period.
So, since everything seems to be ok from here, and we can’t really match your description of events with your account status, I’d like you to send a screen shot of where you are stuck.
PS – The behavior you describe that once signed in you do not need to re-enter the password is by design. That’s how it’s supposed to work.