Forums › Bugs & issues › Sometimes Save of crypted fails, remaining the not crypted copy in %appdata% › Reply To: Sometimes Save of crypted fails, remaining the not crypted copy in %appdata%
First of all – please update and keep your AxCrypt fully updated, you’re almost up-to-date, but not quite.
The next time this happens, please follow the instructions here immediately after the problem surfaces: http://www.axcrypt.net/blog/send-complete-error-report/ .
This will give us a chance to understand more about just what happens, and thus fix it.
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