Forums Help & support Can't open my files?? Reply To: Can't open my files??

#4636 Reply


Hello Eddie & Eldernerd,

We cannot reset a password to regain access to a file where the original password is forgotten. That is what AxCrypt is about – strong encryption without backdoors. If you don’t have the password, neither you, nor we nor anyone else can decrypt the file.

Reinstalling an old version of AxCrypt will not help either. I’m not sure Eldernerd, just what your situation is – but you did not have the same problem as Eddie who has a forgotten password. Without more information it’s hard to say exactly what the issue was, but we’ll be happy to help you out if you’ll give some more information, preferably screenshots.