Forums › Help & support › Updated from v1. to v2 now old password won't work › Reply To: Updated from v1. to v2 now old password won't work
What should happen is that with version 2 you sign up and create your AxCrypt ID, and set a password. This password has stronger requirements than the 8 character password you apparently used for your existing encrypted files.
What should happen is that after setting your new password, and signing in to the new version you try to open your existing files. You will then be asked for the old password. Now you enter your existing password and the file is both opened and converted to the AxCrypt 2 format *and* to use the new AxCrypt 2 ID longer password in the future.
If something else happens, please send a screen shot of the situation.