Forums Help & support File password needed – I never set one though. Please Help!!! Reply To: File password needed – I never set one though. Please Help!!!

#4843 Reply

Svante
Keymaster

Hello Sugs,

Not sure I understand. You say you used “AxCrypt to encrypt some .txt documents”. If you did that with AxCrypt version 1, and then upgraded to AxCrypt 2 – you just enter the original password.

From our logs there seems to have been some confusion. You created an account, reset the password for the account, changed the password for an account, created a new account and finally recreated the original account. Also, you’re using an outdated version of AxCrypt 2, please download and use the most recent version from our official download page.

It’s a little hard to really say for us exactly the sequence of events – but what you need to do is to remenber the password you used when you first encrypted the .txt files. That’s the password that AxCrypt is asking for the file.