Forums Community Will I lose access to my files if my AxCrypt ID account is hacked? Reply To: Will I lose access to my files if my AxCrypt ID account is hacked?

#5207 Reply

Svante
Keymaster

Hi Gene,

No worries. Your account has not been hacked. You will not lose access to your files.

Someone, probably yourself, have registered your email address in our system. When this happens, we ask you to verify the email by clicking a link or entering a verification code.

No-one did this during the time period we’ll wait for this, and what this email says is just that – since you did not verify it, we’ll just remove you.

This has no affect to your ability to access your files, as long as you know the password used to encrypt them.