Forums Help & support 2.1 installation destroy axx-file Reply To: 2.1 installation destroy axx-file

#5600 Reply

Svante
Keymaster

Hello Dan,

I can assure you that upgrades / downgrades between versions is *not* the issue here. The file was damaged (or was never an AxCrypt file) before the upgrade scenario.

Under certain circumstances, this can happen with version 1.7.x – namely if the file is on a USB stick, and you remove the USB stick too quickly without using the Windows function to “remove safely”.