Forums Bugs & issues Cannot access encrypted file Reply To: Cannot access encrypted file

#5736 Reply


Hello Will,

If you do not remember the password to your old account, you can always reset it. This is not a way to recover encrypted files! It’s only to allow you to sign in to the new AxCrypt. The new password will be used to encrypt new files. Go to to do this, or you can also go there from AxCrypt with File | Options | Password Reset .


Unfortunately, if you do not know the password you cannot open an encrypted file. That is what AxCrypt is made for!

Please check the FAQ at for more information.