Forums › Bugs & issues › Can't change PW › Reply To: Can't change PW
Hello Joe,
I’ve looked at the logs, and although it’s a little hard to be sure, it looks like you’re going through the old Axantum site to request the password reset.
Try using https://account.axcrypt.net/Home/PasswordReset (the same one Eddie suggests). If your problem persists, please email us at support att axcrypt dott net .