Forums Community I CAN'T RECOVER MY PASSWORD Reply To: I CAN'T RECOVER MY PASSWORD

#5847 Reply

Svante
Keymaster

Hello BASHIRU,

If you do not remember the password to your old account, you can always reset it. This is not a way to recover encrypted files! It’s only to allow you to sign in to the new AxCrypt. The new password will be used to encrypt new files. Go to https://account.axcrypt.net/Home/PasswordReset to do this, or you can also go there from AxCrypt with File | Options | Password Reset .

 

Unfortunately, if you do not know the password you cannot open an encrypted file. That is what AxCrypt is made for!

Please check the FAQ at http://www.axcrypt.net/support/faq/ for more information.