Forums Bugs & issues can't open file Reply To: can't open file

#5882 Reply


This means one of two things:

  • It’s not an AxCrypt file.
    • Are you sure it’s encrypted with AxCrypt version 1?
    • Did you rename the file to .AXX?
  • The file has become damaged.
    • When did you last access it?
    • Do you have a backup?
    • Where was it stored? Cloud, USB, hard drive?