Forums Help & support Can't open files after upgrade Reply To: Can't open files after upgrade

#5961 Reply

Svante
Keymaster

Hello Dennis,

You probably have Lavasoft Web Companion installed, even if you don’t know it. One way to check is to look for the file C:\Windows\System32\LavasoftTcpService64.dll . Even if you don’t find it there, it may be installed elsewhere.

If you’d like further help, please send us more info to support att axcrypt dott net.

In order to provide us with detailed information to help us help you, for this situation we’d like a full error report. Please follow the detailed instructions here: http://www.axcrypt.net/blog/send-complete-error-report/ .