Forums Bugs & issues I can't get started with the portable version Reply To: I can't get started with the portable version

#5988 Reply

Svante
Keymaster

Hello Zorkoff,

The password reset option is probably reset because you’re offline.

That nicely segues into your gripe about the email being displayed. That’s just the thing – we’ve helped quite a few people by way of screenshots with full information. For example – when they are not signed, or are trying to sign in, to the wrong email. No, it’s not necessary for the program to function – but nor is help texts, tool tips, documentation – or even menus. But it’s darn useful!

Here’s how AxCrypt 2 works regarding passwords:

One password to rule them all – for the account, for sign in to the app for encryption and decryption. So, when signed in, all new files, and converted version 1 files, will be encrypted with the current sign in password.

If, however, you try to open a file that cannot be opened with the sign in password, then we’ll prompt you for a ‘file password’. This typically happens at the beginning after an upgrade, when the AxCrypt 2 account has a different password then the one used before with the old AxCrypt 1.