Forums Community Opening encrypted files Reply To: Opening encrypted files

#6248 Reply

Svante
Keymaster

Hello Dean!

You should have received a confirmation of the payment through our payment processor, Stripe in this case. We have received your payment, and your Premium subscription is active.

You write “Can anyone help me get back into my files?“. Premium is *never* required to open your files on your computer. We will *never* lock anyone out of their data due to lack of payment, that’d make AxCrypt ransomware which it’s not of course.

It’s not entirely clear exactly where you are stuck. Please provide more information about your problem, If you can send a screenshot showing where the problem is, it often helps us understand.

How to take a screenshot is explained here: https://support.microsoft.com/en-us/help/13776/windows-use-snipping-tool-to-capture-screenshots .

If you do not want to post screenshots here, submit a Premium support request by signing in to https://www.axcrypt.net/ or by sending an email to support att axcrypt dott net .